Returns & Refunds

We want you to feel confident when purchasing from Azalea Tea House. Please review our returns and refunds policy before placing your order.

Return Eligibility

Please contact us within 14 days of delivery if you would like to request a return.

To be eligible for a return, items must be unused, unopened where applicable, in their original packaging, and in the same condition as received.

Once your return request is approved, items should be sent back within 14 days. Please do not send items back without contacting us first.

Tea & Food Products

For hygiene and quality reasons, sealed tea, herbal tea, tea bags, sample packs, and other food or beverage products cannot be returned once opened or unsealed, unless the item arrives damaged, defective, or incorrect.

We are unable to accept returns based on personal taste preference once a tea or food product has been opened.

If you are trying our teas for the first time, we recommend starting with a sample set before choosing a full-size tin.

Teaware & Accessories

Teaware, porcelain items, tea trays, gift boxes, and other accessories may be returned if they are unused, in their original packaging, and in the same condition as received.

Returned teaware and fragile items must be packed securely. We are unable to issue a full refund if an item is returned damaged due to insufficient return packaging.

If your teaware or accessory arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.

How to Initiate a Return

To initiate a return, please contact us at ying@azaleatea.com with your order number, the item you wish to return, and the reason for your request.

We will review your request and provide return instructions if your return is approved.

Return Shipping

Customers are responsible for the cost of returning items to us, unless the item is damaged, defective, incorrect, or if we made an error with your order.

If the return is due to our error, or if the item arrives damaged, defective, or incorrect, we will provide return instructions or cover a reasonable return shipping cost where applicable.

We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking information.

Original Shipping Fees

For eligible full-order returns under UK or EU withdrawal rights, the standard original shipping fee will be refunded where required by law.

Premium, express, or upgraded shipping fees are non-refundable unless the return is due to our error, or the item is damaged, defective, or incorrect.

For partial returns, original shipping fees are non-refundable.

International Orders

For international orders, customs duties, taxes, import charges, courier clearance fees, and related handling fees are non-refundable by us unless otherwise required by law.

Customers are responsible for international return shipping costs unless the item is damaged, defective, incorrect, or if we made an error with your order.

Refund Processing

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

Approved refunds will be processed to the original payment method within 5–7 business days.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.

Exchanges

If you would like to exchange an eligible item for a different product, please contact us at ying@azaleatea.com.

Exchanges are subject to product availability.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.

Once reviewed, we may arrange a replacement, exchange, or refund depending on the situation.

Non-Refundable Items

The following items are non-refundable unless damaged, defective, or incorrect:

  • Gift cards
  • Downloadable products
  • Items marked as final sale
  • Opened or unsealed tea packages
  • Opened or unsealed sample packs
  • Opened or unsealed food and beverage products
  • Used teaware or accessories
  • Items returned damaged due to insufficient return packaging

Contact Us

If you have any questions about our returns and refunds policy, please contact us at:

ying@azaleatea.com