Shipping policy
Shipping Policy
azaleatea.com is owned and operated by VEYA GLOBAL TRADING LIMITED (Company No. 16911129), registered in the United Kingdom.
Order Fulfilment
Most orders are shipped from our overseas warehouse or international fulfilment network. Depending on product availability, selected items may occasionally be dispatched from limited regional stock when available.
Orders may be fulfilled from different partner facilities to help maintain product quality, availability, and efficient delivery.
Processing & Delivery
Orders are typically processed within 1–3 business days.
Estimated delivery times and available shipping options will be displayed at checkout based on your shipping location.
Delivery time may vary depending on dispatch location, courier processing, customs clearance, weekends, public holidays, and other factors beyond our control.
Shipping Costs & Duties
Shipping fees are calculated at checkout based on your location, order weight, and available shipping options.
For international orders, customs duties, import taxes, courier clearance fees, or related handling charges may apply depending on the destination country. These charges, if any, are determined by local customs authorities or the courier company and are the responsibility of the customer unless otherwise stated at checkout.
Tracking
All orders include tracking information once dispatched. Tracking details will be sent to you by email or message after your order has been shipped.
Please allow some time for tracking information to update after dispatch.
Delivery Issues
If your order appears delayed, lost, damaged, or incorrect, please contact us with your order number so we can review the issue.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging.
Contact Us
If you have any questions regarding your order or delivery, please contact us at: