Refund Policy

azaleatea.com is owned and operated by VEYA GLOBAL TRADING LIMITED (Company No. 16911129).

Returns

In accordance with UK consumer law, you may request a return within 14 days of delivery.

To be eligible for a return, items must be unused, unopened where applicable, in their original packaging, and in the same condition as received.

Once your return request is approved, items should be sent back within 14 days. Please do not send items back to our registered office address. Our team will provide the correct return instructions.

This policy does not affect your statutory rights under UK consumer law.

Non-Returnable Items

Due to the nature of our products, certain items cannot be returned:

• Opened tea products or items where the original seal has been broken

• Opened sample packs

• Personalized or custom-made products

• Gift cards

• Downloadable products

• Items marked as final sale

However, if your order arrives damaged, defective, or incorrect, please contact us and we will make it right.

Tea & Food Products

For hygiene and quality reasons, sealed tea, herbal tea, tea bags, sample packs, and other food or beverage products cannot be returned once opened or unsealed, unless the item arrives damaged, defective, or incorrect.

We are unable to accept returns based on personal taste preference once a tea or food product has been opened.

How to Initiate a Return

To request a return, please contact us at ying@azaleatea.com with your order number, the item you wish to return, and the reason for your request.

Please do not send items back without contacting us first.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method within 5–7 business days.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, incorrect, or if we made an error with your order.

We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking information.

Original Shipping Fees

For eligible full-order returns under UK or EU withdrawal rights, the standard original shipping fee will be refunded where required by law.

Premium, express, or upgraded shipping fees are non-refundable unless the return is due to our error, or the item is damaged, defective, or incorrect.

For partial returns, original shipping fees are non-refundable.

International Orders

For international orders, customs duties, taxes, import charges, courier clearance fees, and related handling fees are non-refundable by us unless otherwise required by law.

Customers are responsible for international return shipping costs unless the item is damaged, defective, incorrect, or if we made an error with your order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.

Once reviewed, we may arrange a replacement, exchange, or refund depending on the situation.

Contact Us

If you have any questions about our refund policy, please contact us at:

ying@azaleatea.com